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CANCELLATION & RETURN POLICY
Once the orders have
been placed, you are given a flexibility to amend the order on account of a
variety of reasons within 24 hours. These amendments could be at the order
level or at the Product line level.
Following are the
policies in this regard:
eShopchoice will accept
any order amendments till the time it has not been processed in our warehouse.
The Customer is required to contact the eShopchoice Contact Centre i.e firstname.lastname@example.org
eShopchioce’s Customer service team
would initiate the cancellation requests on behalf of the customer.
Full order cancellation is allowed only if none of the Product line has been
processed in our warehouse.
Line cancellation for the entire line is allowed only if the specific order
line has not been processed in our warehouse.
If the cancellation request is successful as per above conditions,eShopchoice would
cancel the order or entire line(s) as the case may be and refund the same to
you as per eShopchioce refund policy.
During the order
processing stage, there is a possibility that the Product quantities required
to fulfill an order are not completely available, for reasons such as physical
product found to be damaged at the warehouse, product not traceable etc. eShopchoice
reserves the right to refuse or cancel orders in case of stock unavailability.
service team would initiate the communication to you, explaining the reason for
such cancellation and initiate a refund to you as per eShopchioce refund
To return your
product, you need to mail your product to: eShopchoice
Shipping costs incurred
for returning the item will be borne by the buyer. Shipping costs are
You need to
use a trackable shipping service while returning the product .
Once your return is
received and inspected, we will send you an email to notify you that we have
received your returned item. We will also notify you of the approval or
rejection of your refund.
If your return is
approved, then your refund will be processed within 5 business days to
original method of payment and in case of COD orders you need to provide your
bank account details and we will initiate online transfer of refund amount to
your bank account.
Late or missing
refunds (if applicable)
If you haven’t
received a refund yet, first check your bank account again.
Then contact your
Credit card/ Debit Card Company, it may take some time before your refund is
Next contact your
bank. There is often some processing time before a refund is posted.
If you’ve done all of
this and you still have not received your refund yet, please contact us at
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